Refund and Returns Policy

Thanks for shopping with Scripa Creative (“Scriba Creative,” “we,” “us,” “our”). Please read this Return Policy carefully before purchasing. By placing an order on scribacreative.com (the “Site”), you agree to the terms below.

1) Digital products. All sales are final

All products sold on this Site are digital products (for example, downloadable files, templates, digital assets, or other digital content). Because digital products are delivered electronically and can be accessed immediately after purchase, all sales are final.

We do not accept returns, exchanges, or provide refunds.

2) No refunds after delivery or access

Once a digital product is delivered, downloaded, or accessed, it cannot be “returned.” For that reason, we do not offer refunds for any of the following:

• Change of mind or buyer’s remorse
• Accidental purchase
• Failure to read the product description or requirements
• Incompatibility with your software, device, or workflow
• Lack of expected results or subjective dissatisfaction
• Misuse of the product or inability to use it
• Purchase made with insufficient permissions (for example, by an employee or family member)

3) Please review before purchasing

To help you make the right choice, we strongly recommend that you review:

• Product descriptions and included files
• Compatibility requirements (file types, software versions, fonts, plug-ins, etc.)
• License terms and allowed usage
• Any previews, screenshots, demos, or sample pages provided

If you have questions before buying, contact us at [YOUR SUPPORT EMAIL] and we’ll help.

4) Exceptions. When we will help

Even though we do not offer returns or refunds, we will work with you to resolve issues in good faith if any of the following occurs:

A) Duplicate charges or duplicate orders

If you were charged twice for the same order, we’ll correct it.

B) Non-delivery due to a technical issue

If you paid but did not receive access to your digital product, we’ll provide the files or access.

C) Corrupted, incomplete, or incorrect files

If the files are corrupted, incomplete, or materially different from what was described, we’ll provide a working replacement or the correct files.

D) Unauthorized purchase (limited case)

If you believe your payment method was used fraudulently on our Site, contact us immediately. We may request additional information to investigate. If fraud is confirmed, we’ll work to resolve it appropriately.

Important: In these cases, the remedy is typically replacement, re-delivery, or support, not a refund.

5) How to request help

Email [YOUR SUPPORT EMAIL] with:

• Your order number
• The email used at checkout
• A brief description of the issue
• Screenshots or error messages (if applicable)

We aim to respond within 2 business days.

6) Chargebacks and payment disputes

If you have an issue, contact us first. Filing a chargeback without contacting us may delay resolution and can result in loss of access to products, updates, and support. We keep records of delivery, download/access logs, and support communications to help resolve disputes.

7) Regional consumer rights

Some jurisdictions provide mandatory consumer rights that cannot be waived. If those laws apply to you, parts of this policy may not apply, but only to the extent required by law.

8) Contact

Scriba Creative
Email: scribacreativemarketing@gmail.com
Website: scribacreative.com